ijjcom Frequently Asked Questions

Creating an ijjcom account takes around three minutes. Visit the registration page, enter your full name, CNIC number, date of birth, email address, and mobile number, then choose a secure password. You must be 21 or older to register. After submitting your details, a verification email will be sent to confirm your account before you can deposit or play.

ijjcom requires a clear copy of your National Identity Card (CNIC) for identity verification and proof of your registered payment method — for example, a screenshot of your JazzCash or EasyPaisa account showing your name and mobile number. Proof of address may also be requested for larger withdrawal amounts. KYC is a one-time process and is typically completed within 24 hours.

Click the "Forgot Password" link on the ijjcom login page and enter your registered email address. A password reset link will be sent to your inbox within a few minutes. If you do not see it, check your spam or junk folder. The reset link expires after 30 minutes. If you continue to have trouble accessing your account, contact [email protected].

No. ijjcom strictly allows one account per person, per CNIC, and per household. Duplicate accounts are detected automatically and may result in permanent suspension of all associated accounts and forfeiture of balances. If you have lost access to your original account, contact [email protected] to recover it rather than registering again.

To permanently close your ijjcom account, email [email protected] from your registered email address with the subject line "Account Closure Request". Our team will process the request, return any withdrawable balance to your registered PKR payment method, and confirm closure within 48 hours. If you are closing due to a gambling concern, we recommend using the self-exclusion option instead.

The minimum deposit on ijjcom is Rs 500 via JazzCash, EasyPaisa, and most local bank transfers including HBL, UBL, and Meezan Bank. There is no maximum deposit limit imposed by ijjcom, though your bank or mobile wallet provider may apply their own transaction caps. All deposits are processed in Pakistani Rupees (PKR) with no conversion fees.

JazzCash withdrawals on ijjcom are typically processed within 30 minutes to two hours once your account KYC is fully verified. During peak periods, particularly on PSL match days, processing may extend to four hours. The minimum withdrawal amount via JazzCash is Rs 500 and there are no fees charged by ijjcom on withdrawals.

ijjcom does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider (JazzCash or EasyPaisa) or bank (HBL, UBL, Meezan Bank) may apply their own standard transaction charges. We recommend checking your provider's fee schedule before initiating a transaction. Any applicable fees from your provider will be displayed before you confirm the transfer.

Bank transfer withdrawals from ijjcom to accounts at HBL, UBL, Meezan Bank, and other Pakistani banks are typically credited within one to three business days after ijjcom approves the withdrawal request. ijjcom's internal processing time is usually under four hours — the remainder of the time is the interbank transfer period. Weekends and public holidays in Pakistan may extend processing times.

Yes, EasyPaisa is one of the primary supported deposit and withdrawal methods on ijjcom. Deposits via EasyPaisa are credited to your ijjcom balance instantly in most cases. To use EasyPaisa, your registered EasyPaisa mobile number must match the mobile number on your ijjcom account. The minimum deposit via EasyPaisa is Rs 500.

ijjcom offers an extensive library of slot games from internationally certified third-party studios, covering classic three-reel slots, five-reel video slots, Megaways titles, and progressive jackpot slots. Popular categories include fruit-themed classics, adventure slots, and high-volatility jackpot games. All slot games on ijjcom use independently audited Random Number Generator (RNG) systems to guarantee fair outcomes on every spin.

Return to Player (RTP) percentages vary by individual slot title on ijjcom, but most certified games fall in the 94% to 97% range. The RTP for each game is displayed in the game information panel before you start playing. Higher RTP means a greater theoretical return to the player over a large number of spins — though individual session outcomes are always determined by the RNG.

Yes, PSL (Pakistan Super League) cricket is one of the most popular betting markets on ijjcom. You can bet on match winners, top run-scorers, wicket-takers, over/under totals, and live in-play markets during PSL matches. ijjcom also covers international cricket including Test matches, ODIs, T20Is featuring Pakistan, and major tournaments like the ICC World Cup and Asia Cup.

Yes. ijjcom's live casino section features real-time games streamed from professionally operated studios, including live roulette, live blackjack, live baccarat, and game show-style titles. Games are hosted by trained dealers and streamed in high definition. Live casino tables are available around the clock, with multiple table stakes to suit both casual players and high-volume players in Pakistan.

ijjcom is fully optimised for mobile browsers on both Android and iOS smartphones. The platform is designed with a responsive layout that adapts to any screen size, so you can play slots, bet on cricket, and access the live casino directly from your mobile browser without downloading a separate app. A fast mobile internet or Wi-Fi connection is recommended for the best live casino experience.

ijjcom offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage and maximum amount are detailed on the Bonus page. Welcome bonuses are subject to wagering requirements before winnings can be withdrawn. All new players must complete KYC verification before a welcome bonus is activated on their account.

A wagering requirement means you must wager the bonus amount (and sometimes the deposit amount) a specified number of times before you can withdraw any winnings derived from that bonus. For example, a 30x wagering requirement on a Rs 1,000 bonus means you must place Rs 30,000 in qualifying bets before withdrawal is unlocked. Full details are on the ijjcom Bonus page and in our Terms and Conditions.

Yes, all ijjcom bonuses and free spins have an expiry period, which is stated at the time the bonus is credited to your account. Typically, bonus funds must be wagered within 7 to 30 days of being credited, depending on the specific promotion. Bonus funds that have not been wagered by the expiry date are automatically forfeited. Always check the individual bonus terms on the ijjcom Bonus page.

ijjcom rewards regular players through an ongoing loyalty programme. As you play, you accumulate points that can be redeemed for bonus credits or free spins. Higher activity levels unlock better rewards, personalised promotions, and access to exclusive events. Details of the current loyalty tiers and how to progress through them are available on the ijjcom Bonus page.

ijjcom operates under an internationally recognised gaming licence. All games on the platform are supplied by certified third-party studios and use independently audited RNG systems to ensure fair play. Player funds are held separately from company operational funds. All transactions are secured with industry-standard SSL encryption. ijjcom is committed to providing a safe and transparent gaming environment for all Pakistani players.

The minimum age to register and play on ijjcom is 21 years. Age is verified through mandatory CNIC submission during the KYC process. No account may become fully active without confirmed age verification. If ijjcom identifies that an underage player has registered, the account will be immediately closed and any deposits returned. ijjcom takes its 21+ policy extremely seriously and enforces it without exception.

To self-exclude from ijjcom, email [email protected] with the subject "Self-Exclusion Request" and state your preferred exclusion duration — a minimum of six months or permanently. Our responsible gaming team will verify your identity and activate the exclusion within two hours. During self-exclusion, your account is fully suspended, all marketing is stopped, and any withdrawable balance is returned to your registered PKR payment method.

Yes. ijjcom provides a full suite of responsible gaming controls in your account settings, including daily, weekly, and monthly deposit limits in PKR, session time limits, and net loss limits. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it applies. These tools are self-serve — no need to contact support to set or lower them.

ijjcom customer support is available 24 hours a day, seven days a week. You can reach our team by emailing [email protected]. For responsible gaming requests such as self-exclusion or account cooling-off periods, use the subject line that matches your request type so our team can prioritise it. We aim to respond to all support queries within two hours during standard operating hours (PKT, UTC+5).