ijjcom Privacy Policy

1. Introduction

ijjcom ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who accesses or uses the ijjcom platform at ijjcom.net. This Privacy Policy has been prepared in accordance with internationally recognised data protection standards and the privacy obligations imposed by ijjcom's gaming licence.

This Privacy Policy applies to all personal data collected from you when you visit the ijjcom website, register for an account, undergo KYC identity verification, make a deposit or withdrawal through JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, participate in any game or betting market, contact our support team, or engage with any other product or service offered by ijjcom.

By registering for or using an ijjcom account, you acknowledge that you have read and understood this Privacy Policy. This document should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

2. Data We Collect

ijjcom collects only the personal data that is necessary for the purposes outlined in this Privacy Policy. The categories of personal data we collect include the following:

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC number, CNIC scan or photograph	KYC verification, age verification, regulatory compliance
Contact Data	Email address, mobile number, city of residence (e.g. Karachi, Lahore, Islamabad, Faisalabad)	Account communications, support, promotions (with consent)
Financial Data	JazzCash / EasyPaisa account number, HBL / UBL / Meezan Bank account details, transaction history	Processing deposits and withdrawals, fraud prevention, AML compliance
Account Data	Username, hashed password, account preferences, session history, bonus usage	Account management, platform personalisation, responsible gaming limits
Gaming Data	Game history, bet amounts in PKR, win/loss records, wagering patterns	Game integrity, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser, operating system, session timestamps	Security, fraud detection, platform performance optimisation
Communications Data	Support chat logs, emails to [email protected], feedback submissions	Support resolution, quality assurance, regulatory audit trail

3. How Data Is Collected

ijjcom collects personal data through the following channels:

• Direct submission: When you register an account, complete KYC verification by uploading your CNIC, make a deposit or withdrawal request, contact our support team, or submit any form on the ijjcom platform.
• Automated collection: When you navigate the ijjcom website, our servers automatically log technical data including your IP address, browser type, device identifiers, and session activity. This data is collected via server logs and cookies (see Section 9).
• Payment processors: When you transact via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, those providers share transaction confirmation data with ijjcom for the purpose of processing your deposit or withdrawal accurately.
• Third-party game providers: Certified game studios that supply titles to the ijjcom casino and virtual casino may share game session data — such as round IDs, stake amounts in PKR, and outcomes — with ijjcom for audit, dispute resolution, and responsible gaming monitoring purposes.
• KYC verification partners: Where ijjcom engages a third-party identity verification service to authenticate your CNIC or conduct enhanced due diligence, that provider will share verification results with us. We do not receive raw biometric data unless you have separately consented to biometric verification.

4. Legal Basis for Processing

ijjcom processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and ijjcom — including account registration, KYC, deposit processing, game participation, and withdrawal disbursement — is carried out because it is necessary to deliver the services you have requested.
• Legal obligation: Certain processing activities — particularly KYC identity verification, anti-money laundering (AML) checks, and the retention of transaction records — are required by the regulatory and licensing obligations applicable to ijjcom. We have no discretion to omit this processing.
• Legitimate interests: ijjcom processes certain technical and gaming data on the basis of its legitimate interest in maintaining platform security, preventing fraud, detecting prohibited conduct, and ensuring the integrity of its games and betting markets. We balance these interests against your privacy rights before relying on this ground.
• Consent: Where ijjcom sends you optional marketing communications about promotions, PSL season offers, or new platform features, we do so on the basis of your explicit consent. You may withdraw this consent at any time through your account settings or by contacting [email protected].

5. How We Use Your Data

ijjcom uses the personal data we collect for the following specific purposes:

• To create and manage your ijjcom account, including verifying your identity through CNIC-based KYC and enforcing the 21+ age restriction.
• To process deposits and withdrawals in PKR through your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank).
• To provide access to all ijjcom products including sports betting, cricket markets, live casino, slots, and the virtual casino.
• To administer bonuses, promotions, and loyalty rewards in accordance with our Bonus terms.
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling and applying account restrictions where appropriate.
• To detect, investigate, and prevent fraud, money laundering, prohibited conduct, and other activities that breach our Terms & Conditions.
• To respond to your support queries and resolve any disputes or complaints you raise with us.
• To fulfil our regulatory reporting obligations to our licensing authority and other competent regulatory bodies.
• To send you account-related communications including transaction confirmations, security alerts, and policy updates — these are not optional as they are part of the service.
• To send you optional promotional communications about ijjcom offers, where you have provided your consent.
• To analyse platform usage patterns and improve the ijjcom user experience across all product areas.

6. Sharing Your Data

ijjcom does not sell your personal data to third parties. We share your data only in the following limited and controlled circumstances:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the financial data necessary to process your transactions. These providers operate under their own privacy and data security policies and are independently regulated.
• KYC and identity verification partners: Third-party verification services receive your CNIC and related identity data solely for the purpose of confirming your identity and age. They are contractually prohibited from using this data for any other purpose.
• Game content providers: Certified game studios receive anonymised session identifiers to facilitate game delivery and audit. They do not receive your full identity or financial data.
• Regulatory and licensing authorities: ijjcom is required by its gaming licence to disclose certain data — including account activity, transaction records, and KYC documentation — to our licensing authority upon request. We may also be required to report suspicious activity to financial intelligence authorities in compliance with anti-money laundering legislation.
• Law enforcement: Where we receive a valid and lawful demand from a law enforcement or judicial authority, ijjcom will disclose the requested data to the extent required by law. We will notify you of such a disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of ijjcom's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data under the new entity.

7. Data Retention

ijjcom retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by our licensing obligations or applicable law.

• Account data: Retained for the duration of your active ijjcom account, and for a minimum of five (5) years following account closure — as required by standard gaming regulatory retention obligations.
• KYC and identity data: Retained for a minimum of five (5) years after the end of the business relationship, in line with anti-money laundering regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming and betting history: Retained for a minimum of three (3) years from the date of the relevant session, for dispute resolution and responsible gaming audit purposes.
• Support communications: Retained for a minimum of two (2) years from the date of last communication, for quality assurance and complaint management purposes.
• Marketing consent records: Retained for the period of consent and for one (1) year following withdrawal, to demonstrate compliance.

Once the applicable retention period expires, ijjcom will securely delete or irreversibly anonymise your personal data.

8. Data Security

ijjcom implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ijjcom platform.
• Encryption of sensitive data at rest within our databases, including hashed and salted storage of all account passwords.
• Role-based access controls ensuring that only authorised ijjcom personnel with a demonstrated operational need may access personal data.
• Multi-factor authentication requirements for all internal administrative access to systems holding personal data.
• Continuous real-time monitoring of platform infrastructure for intrusion attempts, anomalous access patterns, and data exfiltration indicators.
• Regular third-party security audits and penetration testing of the ijjcom platform and underlying infrastructure.
• Documented incident response procedures, including breach notification protocols consistent with our licensing obligations.

9. Cookies & Tracking Technologies

ijjcom uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by our web server. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without impairing your ability to use the ijjcom platform.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming limit configurations within your account.
• Analytical cookies: Used to collect anonymised data about how users navigate the ijjcom platform, which pages are most visited, and how users arrive at the site. This data helps us improve the platform experience.
• Security and fraud prevention cookies: Used to detect and prevent fraudulent activity, multi-accounting attempts, and suspicious behavioural patterns on the platform.

You may manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies will not prevent you from using your ijjcom account but may affect certain platform features.

10. Your Rights

As a data subject, you hold the following rights in relation to the personal data ijjcom holds about you. To exercise any of these rights, contact us at [email protected] with a clear description of your request:

11. Minors & Age Verification

The ijjcom platform is strictly restricted to persons aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. CNIC-based age verification is a mandatory step in the ijjcom registration process and is applied before any gaming or betting activity is permitted on the account.

If ijjcom becomes aware that personal data has been collected from an individual under 21, we will immediately suspend the relevant account, void any balances, and delete the associated personal data without undue delay. Any deposits made by an underage user will be returned to the originating payment method after deduction of any bonuses claimed.

12. International Data Transfers

ijjcom's primary operations and data processing infrastructure are located within the jurisdiction of our gaming licence. In certain circumstances — such as the use of internationally operating KYC verification partners, cloud infrastructure providers, or game studios based outside Pakistan — your personal data may be transferred to and processed in countries outside your country of residence.

Where such international transfers occur, ijjcom ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections applicable under our licensing regime. These safeguards may include contractual data processing agreements with standard protective clauses, adequacy decisions, or equivalent legal instruments.

13. Changes to This Privacy Policy

ijjcom reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. Where changes are material, we will notify registered account holders via the email address associated with their account and/or via a prominent notice on the ijjcom platform, prior to the changes taking effect.

The "Last updated" date at the top of this page will always reflect when the most recent version of this Privacy Policy came into effect. We encourage you to review this page periodically. Your continued use of the ijjcom platform following any update constitutes your acknowledgement of the revised Privacy Policy.

14. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the personal data ijjcom holds about you, please contact our Data Protection team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please include "Privacy Request" or "Data Complaint" for prioritised routing
• Response Target: We aim to acknowledge all privacy-related queries within 72 hours and resolve substantive requests within 30 calendar days
• Support Hours: 24/7, Pakistan Standard Time (PKT, UTC+5)

If you are not satisfied with our response to a privacy complaint, you may have the right to escalate your complaint to the data protection supervisory authority or the dispute resolution body designated by ijjcom's licensing authority, depending on the nature of your concern.